Our Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment but walk-ins are welcome. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, ‘drop-off’ appointments are available. A ‘drop off’ means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to ‘drop off’ sometime in the morning so Dr. Sheffield can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, ScratchPay, and CareCredit. Checks not accepted.


Scratchpay offers simple and affordable payment plans for large veterinary bills.  Finding your payment plan does not affect your credit, takes just a couple of minutes and can be done from your smartphone, tablet or computer.

For more information about Scratchpay or to check your rate click here: https://scratchpay.com


They are always there for you, and we know you want to be able to be there for them! That is why we are proud to offer CareCredit, so that your pet never has to go without in their time of need. CareCredit offers special financing options, no up-front costs, and no pre-payment penalties so you can get what your pet needs, when they need it. The best part is, you can apply from the comfort of your own home.

Upon approval, your account will immediately available for use; so Fido doesn’t need to wait for your card to come in the mail for his/her surgery. To apply, just click their logo below. For new accounts please try to print out or write down your account number.